AFCA (Australian Financial Complaints Authority)
AFCA is the external dispute resolution scheme for complaints about financial firms, including credit licensees and their representatives, available free to consumers after the firm's own complaints process has been used.
AFCA, explained.
A complaint about credit assistance goes first to the broker and the licensee, who must respond within set timeframes. If it is not resolved, AFCA can consider it and make a determination that binds the firm.
Our complaints process and the licensee's AFCA membership are set out in the Credit Guide and on the Legal page.
When the reading raises a question, ask it.
A finance review starts with a conversation and a written position from Dayan Kasturiratna, who provides the credit assistance on every file. No credit check to start.
The Learn section is general information about lending in Australia. It does not take account of your objectives, financial situation or needs, is not credit assistance, and is not tax, legal or financial advice. Lender policies, government schedules and regulations change; check the current position with the relevant body or with us before relying on it.
